Customer Service

Toll Free:  1-800-272-7936
Fax:  1-601-982-2944

Hours of Operation (All times CST)

Monday - Friday
8:00am to 8:00pm

Saturday
8:00am to 5:00pm

For general questions, please email customerservice@malaco.com

Malaco accepts credit cards only for online purchases.  If you would like to place an order with any other method, including credit cards, please contact our customer service department.  The customer service department accepts these forms of payment

-  Credit Cards (Visa, Mastercard, American Express, Discover)
-  Money Orders
-  Checks

The address where you mail in your order or payment is:

Malaco Inc.
P.O. Box 9287
Jackson, MS 39286-9287

Please make all Money Orders and Checks payable to Malaco Inc.

Malaco does not accept personal checks in the amount over $100.00.

When placing an order either online or through Customer Service using a credit card, please make sure that you give the proper billing address of the credit card.  Any credit card information given incorrectly will result in the card being put on address verify which could delay your order. 

If you need your order placed FedEx 2nd Day, please make sure that you do not give a ship-to address of a Post Office Box.  FedEx does not ship to a Post Office Box. 

When placing an order online, please allow 1 business day for the order to be processed and packaged for delivery.  If an order is placed on a Friday, the order will not be packaged until Monday.

Returns / Refund Policy

If your purchase is defective or damaged, please call 1-800-272-7936 and speak to a customer service representative or mail your package to:

Malaco Inc.
Attn:  Malaco Returns
3023 West Northside Drive
Jackson, Mississippi 39213

We do not refund Postage and Handling on any orders.

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